All of us are drawn to the term “free", and the concept that we're getting something for nothing. There are lots of legitimate free offerings available to customers in a huge array of settings.
As an example, lic apartment rent locators do provide a valuable service to all tenants that are trying to find an apartment, and the service is totally free to the tenant, saving them hundreds of hours driving around visiting tens of thousands of properties, and quite probably overlooking the best prices and the best flats.
image source: google
But, there are also many companies using the term “free" to lure in customers, then they may or may not actually provide the product or service which they initially promised.
They get beyond this deception by writing a lot of loopholes to the fine print of the advertisement they can always excuse their lack of shipping.
Moving is a very stressful time for many. Frequently there are deadlines to be from your present apartment by a particular time.
Then there's the careful loading and the cautious unloading and the unpacking and sorting and placing. You need to allow time to clean the old apartment until you turn in the keys, and you've got to be certain that you are stopping by the new apartment during business hours so that you can get the keys to your new house.
You have utilities to disconnect and new utilities to connect. A lot is happening at once, and there is the concern that maybe you've forgotten something important. You already arranged your program to have the day free for transferring.